We want you to enjoy Wabihana. If a purchase doesn't work out, this page explains exactly when you can get your money back, and how.
Web purchases are processed by Whop (our authorized reseller and merchant of record) or, as a secondary option, by PayPal. For Whop purchases, Whop is the seller of record, appears on your statement and receipt, and issues refunds; for PayPal purchases, Wabihana is the seller of record and refunds are issued back through PayPal. Either way, refund eligibility follows this policy and money is returned to your original payment method. Purchases made through the Google Play Store, Apple App Store, or Telegram Stars are governed by those stores' refund policies — contact the store directly for refunds on those purchases.
If you are unhappy with your first Pro subscription purchase for any reason, write to us within 14 days of that first charge and we will issue a full refund through our payment provider. No questions asked.
Each Pro renewal (monthly or yearly) is refundable within 7 days of the renewal charge. Past day 7 of the renewal cycle, that renewal is non-refundable and Pro continues until the end of the period you already paid for.
You will receive a reminder email 7 days before each renewal so the charge is never a surprise. You can cancel future renewals at any time from your account settings — cancelling does not refund the current period; it stops the next one.
Credit packs (Small, Medium, Large) are refundable in money only if both of the following are true:
Outside the 48-hour window, or if you have already spent 200 or more credits from a pack, the purchase is non-refundable. This prevents a "buy, spend, refund" loop that would otherwise let the product be used without payment.
Credits themselves never expire and we do not issue partial-balance refunds (e.g. refunding "unused" credits months after purchase). If you want to use your remaining credits but can't reach the app, contact support and we will help.
Generating a painting from your photo costs credits. If something goes wrong on our side, your credits come back automatically — no support ticket needed:
These are in-app credit refunds, not money refunds. The credits land back in your balance and you can use them on a different painting.
If you live in the EU, UK, or EEA, you have a statutory 14-day right of withdrawal for digital purchases. By starting to use Pro features or by spending credits before the 14 days are up, you may waive that right under local consumer law — but the 14-day money-back guarantee in section 1 is broader and we honour it regardless of whether you have used Pro in the meantime.
Email us at [email protected] with the email address you used at checkout and, if you have it, the order number from your receipt. We will respond within 2 business days and, if the refund is eligible, issue it through Whop or PayPal (whichever you paid with). Refunds typically reach your payment method within 5–10 business days, depending on your bank.
For web purchases you can also manage the order or request a refund directly from your Whop receipt / account page (or, for PayPal purchases, from your PayPal account). We ask that you contact us first (see section 7) so we can resolve eligible refunds faster.
Please contact us before filing a chargeback with your bank. Almost every refund request that qualifies under this policy is resolved faster by email than through a chargeback. Chargebacks filed without first contacting us may result in your account being suspended pending review.
We may update this policy from time to time. Material changes — for example, narrower refund windows, new exclusions, or changes that reduce your rights — will be announced in the app or by email at least 30 days before they take effect. Purchases you have already made remain governed by the policy in force at the time of purchase.
See also: Pricing · Terms of Service · Privacy Policy.