Refund Policy

We want you to enjoy Wabihana. If a purchase doesn't work out, this page explains exactly when you can get your money back, and how.

Web purchases are processed by PayPal. Money refunds for web purchases are issued back through PayPal to your original payment method. Wabihana is the seller of record for web purchases and handles refund decisions under this policy. Purchases made through the Google Play Store, Apple App Store, or Telegram Stars are governed by those stores' refund policies — contact the store directly for refunds on those purchases.

1. Pro subscription — 14-day money-back guarantee

If you are unhappy with your first Pro subscription purchase for any reason, write to us within 14 days of that first charge and we will issue a full refund through our payment provider. No questions asked.

• Your Pro entitlement (Very Hard difficulty, cloud backup, higher daily claim, ad-free experience) ends immediately when the refund is issued.
• Tokens you already spent on paintings during the trial are not reversed — the paintings stay yours.
• This guarantee applies to your first Pro purchase only. It does not reset if you cancel and resubscribe later.

2. Pro renewals

Each Pro renewal (monthly or yearly) is refundable within 7 days of the renewal charge. Past day 7 of the renewal cycle, that renewal is non-refundable and Pro continues until the end of the period you already paid for.

You will receive a reminder email 7 days before each renewal so the charge is never a surprise. You can cancel future renewals at any time from your account settings — cancelling does not refund the current period; it stops the next one.

3. Token packs

Token packs (Small, Medium, Large) are refundable in money only if both of the following are true:

• You request the refund within 48 hours of the purchase, AND
• You have spent fewer than 200 tokens from that pack.

Outside the 48-hour window, or if you have already spent 200 or more tokens from a pack, the purchase is non-refundable. This prevents a "buy, spend, refund" loop that would otherwise let the product be used without payment.

Tokens themselves never expire and we do not issue partial-balance refunds (e.g. refunding "unused" tokens months after purchase). If you want to use your remaining tokens but can't reach the app, contact support and we will help.

4. Automatic refunds for failed generations

Generating a painting from your photo costs tokens. If something goes wrong on our side, your tokens come back automatically — no support ticket needed:

• Server processing failures, timeouts, or 5xx errors during the generation.
• Moderation rejection (the upload was blocked by our automated content checks). The project is removed and your tokens are restored.
• One free retry at the same difficulty if you report "low quality" within 5 minutes of generation, once per project. Beyond that, contact support.

These are in-app token refunds, not money refunds. The tokens land back in your balance and you can use them on a different painting.

5. EU / UK right of withdrawal

If you live in the EU, UK, or EEA, you have a statutory 14-day right of withdrawal for digital purchases. By starting to use Pro features or by spending tokens before the 14 days are up, you may waive that right under local consumer law — but the 14-day money-back guarantee in section 1 is broader and we honour it regardless of whether you have used Pro in the meantime.

6. How to request a refund

Email us at [email protected] with the email address you used at checkout and, if you have it, the order number from your receipt. We will respond within 2 business days and, if the refund is eligible, issue it back through PayPal. Refunds typically reach your payment method within 5–10 business days, depending on your bank.

For web purchases you can also open a dispute directly with PayPal from your PayPal account or the receipt they emailed you. We ask that you contact us first (see section 7) so we can resolve eligible refunds faster.

7. Chargebacks

Please contact us before filing a chargeback with your bank. Almost every refund request that qualifies under this policy is resolved faster by email than through a chargeback. Chargebacks filed without first contacting us may result in your account being suspended pending review.

8. Changes to this policy

We may update this policy from time to time. Material changes — for example, narrower refund windows, new exclusions, or changes that reduce your rights — will be announced in the app or by email at least 30 days before they take effect. Purchases you have already made remain governed by the policy in force at the time of purchase.

See also: Pricing · Terms of Service · Privacy Policy.