Upcoming revision — not in force
Draft version: daily-v1-2026-10-14. Prepared 14 October 2026. The planned effective date is 15 November 2026 at 00:00 UTC. Preparing or publishing this draft does not start the notice period. Reaching the planned date alone does not activate this revision. Merely reading this preview is neither account notification nor consent. Existing accounts must receive at least 30 full days (720 hours) of notice. Accounts notified after 16 October 2026 at 00:00 UTC transition later, after their full notice period and any applicable paid-rights requirements are satisfied. Current terms remain active until the applicable effective date.
Read the currently applicable document · Read the 17 August 2026 version
This policy explains refunds for purchases and the handling of unsuccessful generations. The version in force when a purchase was made continues to govern that purchase. The new daily refill limits do not cancel existing refund rights or remove credits you own.
Your receipt identifies the seller and payment channel. Lemon Squeezy issues refunds for purchases where it is the merchant of record; direct PayPal purchases are refunded by Wabihana through PayPal. Other web payments are handled through their original channel. Apple App Store and Google Play purchases follow the applicable store refund process. For Telegram Stars purchases, contact Wabihana support or use /paysupport in the bot.
For a web purchase, contact us within 14 days of your first Pro charge if you are unhappy for any reason, and we will issue a full refund through the original payment provider. This guarantee does not reset if you cancel and subscribe again.
Refunding the subscription ends its Pro entitlement. Paintings already generated and your painting progress remain available; credits already spent on those paintings are not retroactively charged again. Store purchases follow their applicable refund procedures, without limiting mandatory consumer rights.
Web Pro renewals are refundable within 7 days of the renewal charge. Outside that window, the ordinary renewal refund does not apply, but any mandatory or other applicable refund rights remain. Pro continues through the paid period unless the purchase is refunded.
We retain the promised email reminder 7 days before each web renewal. You can cancel future renewals through the platform used to subscribe. Cancellation prevents the next renewal; it does not itself refund or shorten the current period. A terms-change notice does not replace a renewal reminder.
The ordinary web credit-pack refund is available when you contact us within 48 hours of purchase and have spent fewer than 200 credits from that pack. These conditions do not limit mandatory refund rights or a payment platform's remedies.
We assess credits attributable to the relevant pack, not every credit spent from your combined balance after the purchase. Where historical records cannot establish that attribution reliably, we review the request rather than automatically treating all subsequent spending as spending from that pack. We account for prior refunds to avoid duplicate reimbursement.
Credits do not expire. A balance above the daily refill threshold is preserved, but it pauses daily claims under the new economy. For transitioned accounts, Free claims are limited to 500 per day below a 3,000 balance and Pro claims to 1,500 per day below a 10,000 balance. Purchased and existing credits both count towards that balance.
A refill pause does not make a purchase defective or replace the refund rules above. We do not ordinarily offer cash redemption or partial-balance refunds merely because credits remain unused. Contact support if you cannot access purchased credits.
If credits were charged for a generation that fails because of server processing, a timeout or an eligible moderation rejection, those credits are restored. If no credits were charged, no credit refund is due. These are in-app adjustments, not refunds of a separate monetary pack purchase.
The free daily generation does not spend credits. A failed preview does not consume it. If a confirmed free generation is refunded, its allowance is restored for the original UTC day; this does not mint credits, create a banked generation or release a different generation used on another day. If that day has passed, contact support for review of the failure and any applicable remedy.
The existing offer of one free retry at the same difficulty for a low-quality generation reported within 5 minutes remains, once per project. Contact support for cases outside that offer. Correcting a duplicate charge or restoring an allowance does not itself erase unrelated paintings or their progress.
Nothing in this policy excludes statutory withdrawal, conformity, cancellation or refund rights. Where a statutory 14-day withdrawal period applies, it is not lost simply because this page says so or because credits were used. Any lawful loss of that right requires the applicable legal conditions, including any required express consent and acknowledgement. Our first-purchase web guarantee remains available on its stated terms even if you have used Pro.
Email [email protected] from the address used at checkout, with the order number, payment channel and a description of the issue. We respond within 2 business days. Eligible web refunds return through the original payment method and typically arrive within 5–10 business days after processing, depending on your provider and bank.
For Apple App Store or Google Play purchases, use that store's refund process; we can help identify the purchase. For Telegram Stars, contact us or use /paysupport. Refund decisions and processing may also be subject to the relevant platform rules.
We encourage you to contact us so we can investigate and resolve an incorrect charge. Contacting support first is not a condition of exercising a statutory right or a payment provider's dispute process. We may investigate suspected fraud and prevent duplicate refunds, but exercising a lawful refund or dispute right does not itself remove your consumer protections.
This revision is not active while it is marked as upcoming. The current Refund Policy remains in effect during the notice period. This revision cannot take effect before 15 November 2026 at 00:00 UTC; the date alone does not activate it. For an existing account, the notified effective date must allow at least 30 full days (720 hours) after actual notice. Preparing, publishing or merely reading this preview is not notification to an individual account or consent to new terms. Future material changes to this policy also require at least 30 full days of notice before their announced effective date.
Purchases already made retain the refund policy applicable at purchase, including its refund windows and guarantees. Moving an account to the new daily amounts and refill caps does not retroactively replace those rights. Any requirement for additional consent or a later change to paid benefits must be satisfied separately.
The 17 August 2026 policy remains available. The upcoming Terms of Service explain the daily generation, claims and account transition.